At Chesterton Primary School, we strive to provide the best possible education and environment for our pupils. However, we recognize that there may be occasions when parents or carers have concerns or complaints. Our complaints procedure is designed to ensure that all concerns are handled fairly, efficiently, and effectively.
All complaints and related correspondence, statements, and records will be kept confidential but may be shared with those involved in the investigation and review process. The school complies with data protection laws regarding the handling and storage of personal information.
Policy Review
The complaints procedure is reviewed annually by the Governing Body to ensure it remains effective and up-to-date.
For more detailed information or to access the full complaints policy, please contact the school office directly. We are committed to working with parents and carers to resolve concerns in a constructive and timely manner.